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Midigator |
| Automates dispute building |
- ✅ Increases your productivity and frees up valuable time, by providing highly efficient and effective responses within seconds, allowing you to re-allocate resources to other critical aspects of your business.
- ✅ Leverages third-party data enrichment tools to enhance disputes with information about the transaction and cardholder.
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- ❌ Requires manual effort to build evidence through drag-and-drop builders.
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| Reduces risks of human error |
- ✅ Increases your productivity and frees up valuable time, by providing highly efficient and effective responses within seconds, allowing you to re-allocate resources to other critical aspects of your business.
- ✅ Leverages third-party data enrichment tools to enhance disputes with information about the transaction and cardholder.
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- ❌ Requires significant time and resource allocations, leaving room for mistakes and missed cases.
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| Handles volume surges without sacrificing quality |
- ✅ Scales to handle 100% of chargebacks without sacrificing evidence quality even amidst peak seasons.
- ✅ Automated, dynamic dispute process ensures you can manage any volume of disputes efficiently and cost-effectively.
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- ❌ Requires increased effort when chargeback volumes surge.
- ❌ Inadequate resources can lead to missed cases, forfeiting revenue.
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| Ongoing optimization for increased win rate |
- ✅ In-house domain experts who continuously align our solution with the latest card scheme rules and regulations.
- ✅ Built to stay ahead of industry changes.
- ✅ Machine learning with ongoing optimization capabilities and testing.
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- ❌ Requires an internal team and staff training to keep up with constant industry changes and incorporate optimizations.
- ❌ No learning process from case results in order to improve evidence quality over time.
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| Bespoke evidence tailored per merchant |
- ✅ Non-templated evidence is tailored to each merchant’s industry.
- ✅ Treats each reason code uniquely, presenting the most relevant evidence based on dispute reason.
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- ❌ Uses pre-defined templates for evidence building.
- ❌ Limited in providing a tailored document per specific merchant and/or case.
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| Clear visibility on chargeback performance |
- ✅ Provides easy to understand statuses of cases and insights around chargebacks in our Customer Hub.
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- ❌ Basic reporting dashboard with minimal insights to chargeback performance.
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